A Support Coordinator in a self-directed program is someone who guides, mentors, teaches, and supports individuals self-directing Arkansas Medicaid services in the home. Palco Support Coordinators counsel participants of Arkansas’ Self-Directed with Service Budget (SDSB) program. Palco Support Coordinators are responsible for evaluating success, re-teaching when the individual is having difficulty with program processes, making professional decisions, and documenting all interactions with each individual on their caseload.
Primary Geographical Area by Counties: Logan, Johnson
Employee Classification: Non- Exempt Part-Time Hourly
Time Counseling Participants in Their Homes: 12.5 hrs/week
Anticipated Travel Time: 5 hrs/week
Administrative Task Time: 4 or 25 percent of in-home hours hrs/week
Total of Weekly Hours (estimated): 25 hrs/week (estimated total)
Duties and Responsibilities
- Meet with participants in their homes regularly and in accordance with established timelines
- Record scheduled visits in Microsoft Outlook according to company guidelines
- Demonstrate expertise of the SDSB program and Palco policies.
- Educate and mentor participants on their rights, responsibilities, and risks in the SDSB program; monitor and evaluate their ability to undertake and perform their role in the SDSB program.
- Use a person-centered approach in all interactions with participants
- Thoroughly and accurately document visits with participants on a company-issued laptop using professional and detailed language
- Log events and run reports electronically
- Perform required administrative tasks daily to include calling to schedule and/or confirm upcoming visits and responding to company emails and calls
- Follow operational procedures as defined by Palco
- Attend and participate in training sessions as required by Palco
- Implement training and new information in a timely manner
- Display care in use of company equipment and data in accordance with company policies
- Keep participant information confidential and abide by HIPAA privacy practices
- Participate in shadowing with new support coordinators as requested
Other Essential Traits
- Must possess professional verbal and written communication skills
- Must be able to electronically document records to a web-based chart
- Must possess proficient skills with Microsoft Office, Microsoft Outlook, and Internet
- Must possess good problem-solving skills
- Must be willing to travel within a geographically established region to meet participants in their homes
- Must be willing to work with people of all ages and disabilities
- Must have a driver’s license and dependable mode of transportation
- Must possess a Social Security number or paperwork documenting legal residence in the United States
- Must be able to pass a criminal background check, maltreatment check, and drug screen
Education and Qualifications
- A minimum of three years of experience working with the public is required.
- A Bachelor’s degree or some college education is preferred.
Rate
- Hourly rate based on relevant experience, education, and qualifications (rate also applies to travel time between participants’ homes)
- Benefits package offered according to employee classification
- Auto stipend based on level of travel
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